Class information for: |
Basic class information |
| Class id | #P | Avg. number of references |
Database coverage of references |
|---|---|---|---|
| 250 | 19820 | 49.2 | 42% |
Hierarchy of classes |
The table includes all classes above and classes immediately below the current class. |
Terms with highest relevance score |
| rank | Term | termType | Chi square | Shr. of publ. in class containing term |
Class's shr. of term's tot. occurrences |
#P with term in class |
|---|---|---|---|---|---|---|
| 1 | BUSINESS | WoSSC | 1849160 | 56% | 11% | 11105 |
| 2 | ADVANCES IN CONSUMER RESEARCH | journal | 891212 | 6% | 49% | 1184 |
| 3 | JOURNAL OF ADVERTISING RESEARCH | journal | 813793 | 4% | 62% | 859 |
| 4 | MKT | address | 643510 | 10% | 22% | 1915 |
| 5 | JOURNAL OF ADVERTISING | journal | 614905 | 3% | 65% | 618 |
| 6 | CUSTOMER SATISFACTION | authKW | 478922 | 3% | 47% | 658 |
| 7 | JOURNAL OF CONSUMER RESEARCH | journal | 406336 | 4% | 38% | 705 |
| 8 | SERVICE QUALITY | authKW | 378906 | 3% | 44% | 563 |
| 9 | PSYCHOLOGY & MARKETING | journal | 365692 | 3% | 43% | 549 |
| 10 | JOURNAL OF BUSINESS RESEARCH | journal | 357701 | 5% | 22% | 1048 |
Web of Science journal categories |
| Rank | Term | Chi square | Shr. of publ. in class containing term |
Class's shr. of term's tot. occurrences |
#P with term in class |
|---|---|---|---|---|---|
| 1 | Business | 1849160 | 56% | 11% | 11105 |
| 2 | Communication | 167869 | 12% | 5% | 2302 |
| 3 | Hospitality, Leisure, Sport & Tourism | 105102 | 7% | 5% | 1319 |
| 4 | Management | 104264 | 16% | 2% | 3183 |
| 5 | Psychology, Applied | 15738 | 5% | 1% | 921 |
| 6 | Information Science & Library Science | 9894 | 4% | 1% | 743 |
| 7 | Psychology, Social | 7498 | 4% | 1% | 700 |
| 8 | Computer Science, Information Systems | 6457 | 5% | 1% | 1042 |
| 9 | Psychology, Multidisciplinary | 3322 | 3% | 0% | 679 |
| 10 | Sociology | 1461 | 2% | 0% | 384 |
Address terms |
| Rank | Term | Chi square | Shr. of publ. in class containing term |
Class's shr. of term's tot. occurrences |
#P with term in class |
|---|---|---|---|---|---|
| 1 | MKT | 643510 | 10% | 22% | 1915 |
| 2 | BUSINESS | 121880 | 9% | 4% | 1859 |
| 3 | BUSINESS ADM | 104580 | 7% | 5% | 1323 |
| 4 | MANAGEMENT | 42424 | 6% | 3% | 1105 |
| 5 | TOURISM CONVENT | 39651 | 0% | 68% | 38 |
| 6 | ADVERTISING | 37942 | 0% | 28% | 88 |
| 7 | MARKETING | 36598 | 0% | 25% | 97 |
| 8 | MANAGEMENT MKT | 36270 | 1% | 10% | 238 |
| 9 | HOTEL TOURISM MANAGEMENT | 34927 | 1% | 14% | 160 |
| 10 | HOSPITALITY TOURISM MANAGEMENT | 30043 | 1% | 18% | 110 |
Journals |
| Rank | Term | Chi square | Shr. of publ. in class containing term |
Class's shr. of term's tot. occurrences |
#P with term in class |
|---|---|---|---|---|---|
| 1 | ADVANCES IN CONSUMER RESEARCH | 891212 | 6% | 49% | 1184 |
| 2 | JOURNAL OF ADVERTISING RESEARCH | 813793 | 4% | 62% | 859 |
| 3 | JOURNAL OF ADVERTISING | 614905 | 3% | 65% | 618 |
| 4 | JOURNAL OF CONSUMER RESEARCH | 406336 | 4% | 38% | 705 |
| 5 | PSYCHOLOGY & MARKETING | 365692 | 3% | 43% | 549 |
| 6 | JOURNAL OF BUSINESS RESEARCH | 357701 | 5% | 22% | 1048 |
| 7 | INTERNATIONAL JOURNAL OF ADVERTISING | 231168 | 1% | 65% | 232 |
| 8 | EUROPEAN JOURNAL OF MARKETING | 215038 | 2% | 35% | 404 |
| 9 | JOURNAL OF SERVICES MARKETING | 143805 | 1% | 48% | 193 |
| 10 | JOURNAL OF MARKETING | 129828 | 2% | 25% | 345 |
Author Key Words |
| Rank | Term | Chi square | Shr. of publ. in class containing term |
Class's shr. of term's tot. occurrences |
#P with term in class |
LCSH search | Wikipedia search |
|---|---|---|---|---|---|---|---|
| 1 | CUSTOMER SATISFACTION | 478922 | 3% | 47% | 658 | Search CUSTOMER+SATISFACTION | Search CUSTOMER+SATISFACTION |
| 2 | SERVICE QUALITY | 378906 | 3% | 44% | 563 | Search SERVICE+QUALITY | Search SERVICE+QUALITY |
| 3 | CUSTOMER LOYALTY | 281310 | 1% | 63% | 292 | Search CUSTOMER+LOYALTY | Search CUSTOMER+LOYALTY |
| 4 | WORD OF MOUTH | 232572 | 1% | 65% | 234 | Search WORD+OF+MOUTH | Search WORD+OF+MOUTH |
| 5 | SERVICE RECOVERY | 217497 | 1% | 84% | 169 | Search SERVICE+RECOVERY | Search SERVICE+RECOVERY |
| 6 | SERVICE FAILURE | 214084 | 1% | 84% | 166 | Search SERVICE+FAILURE | Search SERVICE+FAILURE |
| 7 | CONSUMER BEHAVIOUR | 192182 | 2% | 33% | 379 | Search CONSUMER+BEHAVIOUR | Search CONSUMER+BEHAVIOUR |
| 8 | BRAND EQUITY | 176937 | 1% | 63% | 183 | Search BRAND+EQUITY | Search BRAND+EQUITY |
| 9 | LOYALTY | 151892 | 1% | 39% | 252 | Search LOYALTY | Search LOYALTY |
| 10 | ELECTRONIC WORD OF MOUTH | 129267 | 1% | 84% | 100 | Search ELECTRONIC+WORD+OF+MOUTH | Search ELECTRONIC+WORD+OF+MOUTH |
Core articles |
The table includes core articles in the class. The following variables is taken into account for the relevance score of an article in a cluster c: (1) Number of references referring to publications in the class. (2) Share of total number of active references referring to publications in the class. (3) Age of the article. New articles get higher score than old articles. (4) Citation rate, normalized to year. |
| Rank | Reference | # ref. in cl. |
Shr. of ref. in cl. |
Citations |
|---|---|---|---|---|
| 1 | THOMPSON, CJ , ARNOULD, E , GIESLER, M , (2013) DISCURSIVITY, DIFFERENCE, AND DISRUPTION: GENEALOGICAL REFLECTIONS ON THE CONSUMER CULTURE THEORY HETEROGLOSSIA.MARKETING THEORY. VOL. 13. ISSUE 2. P. 149 -174 | 102 | 91% | 20 |
| 2 | GHASEMAGHAEI, M , HASSANEIN, K , (2016) A MACRO MODEL OF ONLINE INFORMATION QUALITY PERCEPTIONS: A REVIEW AND SYNTHESIS OF THE LITERATURE.COMPUTERS IN HUMAN BEHAVIOR. VOL. 55. ISSUE . P. 972 -991 | 163 | 54% | 1 |
| 3 | HUSEYNOV, F , YILDIRIM, SO , (2016) BEHAVIORAL ISSUES IN B2C E-COMMERCE: THE-STATE-OF-THE-ART.INFORMATION DEVELOPMENT. VOL. 32. ISSUE 5. P. 1343 -1358 | 113 | 81% | 0 |
| 4 | KING, RA , RACHERLA, P , BUSH, VD , (2014) WHAT WE KNOW AND DON'T KNOW ABOUT ONLINE WORD-OF-MOUTH: A REVIEW AND SYNTHESIS OF THE LITERATURE.JOURNAL OF INTERACTIVE MARKETING. VOL. 28. ISSUE 3. P. 167 -183 | 86 | 79% | 45 |
| 5 | YANG, W , MATTILA, AS , (2017) THE IMPACT OF STATUS SEEKING ON CONSUMERS' WORD OF MOUTH AND PRODUCT PREFERENCE-A COMPARISON BETWEEN LUXURY HOSPITALITY SERVICES AND LUXURY GOODS.JOURNAL OF HOSPITALITY & TOURISM RESEARCH. VOL. 41. ISSUE 1. P. 3 -22 | 36 | 80% | 3 |
| 6 | DONNELLY, GE , KSENDZOVA, M , HOWELL, RT , VOHS, KD , BAUMEISTER, RF , (2016) BUYING TO BLUNT NEGATIVE FEELINGS: MATERIALISTIC ESCAPE FROM THE SELF.REVIEW OF GENERAL PSYCHOLOGY. VOL. 20. ISSUE 3. P. 272 -316 | 108 | 61% | 0 |
| 7 | VALVI, AC , FRAGKOS, KC , (2012) CRITICAL REVIEW OF THE E-LOYALTY LITERATURE: A PURCHASE-CENTRED FRAMEWORK.ELECTRONIC COMMERCE RESEARCH. VOL. 12. ISSUE 3. P. 331-378 | 94 | 69% | 14 |
| 8 | GENSLER, S , VOLCKNER, F , LIU-THOMPKINS, Y , WIERTZ, C , (2013) MANAGING BRANDS IN THE SOCIAL MEDIA ENVIRONMENT.JOURNAL OF INTERACTIVE MARKETING. VOL. 27. ISSUE 4. P. 242-256 | 71 | 81% | 28 |
| 9 | IVERSEN, NM , HEM, LE , (2011) RECIPROCAL TRANSFER EFFECTS FOR BRAND EXTENSIONS OF GLOBAL OR LOCAL ORIGIN: EVIDENCE FROM NORWAY.INTERNATIONAL MARKETING REVIEW. VOL. 28. ISSUE 4-5. P. 365-411 | 75 | 86% | 10 |
| 10 | XIE, KL , ZHANG, ZL , ZHANG, ZQ , (2014) THE BUSINESS VALUE OF ONLINE CONSUMER REVIEWS AND MANAGEMENT RESPONSE TO HOTEL PERFORMANCE.INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT. VOL. 43. ISSUE . P. 1 -12 | 59 | 91% | 13 |
Classes with closest relation at Level 2 |