Class information for:
Level 1: CALL CENTRES//SERVICE WORK//AESTHETIC LABOUR

Basic class information
Class id #P Avg. number of
references		 Database coverage
of references
20451 460 49.2 28%


Bar chart of Publication_year

Last years might be incomplete

Hierarchy of classes
The table includes all classes above and classes immediately below the current class.


Cluster id Level Cluster label #P
1 4 ECONOMICS//EDUCATION & EDUCATIONAL RESEARCH//PSYCHOL 3876184
83 3       MANAGEMENT//PSYCHOLOGY, APPLIED//BUSINESS 77967
1515 2             ORGANIZATION//MANAGEMENT//ORGANIZATION STUDIES 7505
20451 1                   CALL CENTRES//SERVICE WORK//AESTHETIC LABOUR 460

Terms with highest relevance score


rank Term termType Chi square Shr. of publ. in
class containing
term		 Class's shr. of
term's tot. occurrences		 #P with
term in
class
1 CALL CENTRES authKW 2609286 19% 45% 88
2 SERVICE WORK authKW 1112075 7% 49% 34
3 AESTHETIC LABOUR authKW 959189 4% 85% 17
4 AESTHETIC LABOR authKW 669332 2% 92% 11
5 WORK EMPLOYMENT AND SOCIETY journal 321047 15% 7% 69
6 CONSUMPTION WORK authKW 265521 1% 100% 4
7 TEAM DIMENSIONS MODEL authKW 265521 1% 100% 4
8 EMOTIONAL LABOUR authKW 209490 5% 13% 25
9 NEW TECHNOLOGY WORK AND EMPLOYMENT journal 204066 7% 10% 32
10 CUSTOMER SOVEREIGNTY authKW 199141 1% 100% 3

Web of Science journal categories


Rank Term Chi square Shr. of publ. in
class containing
term		 Class's shr. of
term's tot. occurrences		 #P with
term in
class
1 Industrial Relations & Labor 59211 30% 1% 139
2 Sociology 14094 33% 0% 151
3 Management 10986 34% 0% 155
4 Ergonomics 2642 7% 0% 33
5 Women’s Studies 2411 7% 0% 32
6 Economics 1168 18% 0% 82
7 Geography 691 6% 0% 27
8 Business 301 5% 0% 23
9 Communication 248 3% 0% 14
10 Cultural Studies 216 2% 0% 7

Address terms


Rank Term Chi square Shr. of publ. in
class containing
term		 Class's shr. of
term's tot. occurrences		 #P with
term in
class
1 RUCT PERFORMANCE TECHNOL 88506 0% 67% 2
2 COMP ENGN ADV TECHNOL 66380 0% 100% 1
3 CORP CONNECT 66380 0% 100% 1
4 CREAM EA 4702 66380 0% 100% 1
5 DANISH EDUC DPU 66380 0% 100% 1
6 ECON HRM 66380 0% 100% 1
7 ECON SOCIAL COUNCILS ORG INNOVAT 66380 0% 100% 1
8 EDUC PROFESS DEV SOCIAL STUDIES 66380 0% 100% 1
9 GLOBAL PONSIBIL 66380 0% 100% 1
10 HOSPITAL LEISURE TOURTISM MANAGEMENT 66380 0% 100% 1

Journals


Rank Term Chi square Shr. of publ. in
class containing
term		 Class's shr. of
term's tot. occurrences		 #P with
term in
class
1 WORK EMPLOYMENT AND SOCIETY 321047 15% 7% 69
2 NEW TECHNOLOGY WORK AND EMPLOYMENT 204066 7% 10% 32
3 GENDER WORK AND ORGANIZATION 57063 4% 4% 20
4 ECONOMIC AND INDUSTRIAL DEMOCRACY 18829 3% 2% 15
5 WORK AND OCCUPATIONS 17953 3% 2% 13
6 EMPLOYEE RELATIONS 13769 2% 3% 7
7 INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT 9253 2% 2% 7
8 JOURNAL OF INDUSTRIAL RELATIONS 8801 2% 2% 7
9 MANAGING SERVICE QUALITY 5733 1% 2% 4
10 INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT 5146 3% 1% 13

Author Key Words


Rank Term Chi square Shr. of publ. in
class containing
term		 Class's shr. of
term's tot. occurrences		 #P with
term in
class		 LCSH search Wikipedia search
1 CALL CENTRES 2609286 19% 45% 88 Search CALL+CENTRES Search CALL+CENTRES
2 SERVICE WORK 1112075 7% 49% 34 Search SERVICE+WORK Search SERVICE+WORK
3 AESTHETIC LABOUR 959189 4% 85% 17 Search AESTHETIC+LABOUR Search AESTHETIC+LABOUR
4 AESTHETIC LABOR 669332 2% 92% 11 Search AESTHETIC+LABOR Search AESTHETIC+LABOR
5 CONSUMPTION WORK 265521 1% 100% 4 Search CONSUMPTION+WORK Search CONSUMPTION+WORK
6 TEAM DIMENSIONS MODEL 265521 1% 100% 4 Search TEAM+DIMENSIONS+MODEL Search TEAM+DIMENSIONS+MODEL
7 EMOTIONAL LABOUR 209490 5% 13% 25 Search EMOTIONAL+LABOUR Search EMOTIONAL+LABOUR
8 CUSTOMER SOVEREIGNTY 199141 1% 100% 3 Search CUSTOMER+SOVEREIGNTY Search CUSTOMER+SOVEREIGNTY
9 INTERACTIVE SERVICE WORK 184385 1% 56% 5 Search INTERACTIVE+SERVICE+WORK Search INTERACTIVE+SERVICE+WORK
10 LABOUR PROCESS THEORY 157334 2% 30% 8 Search LABOUR+PROCESS+THEORY Search LABOUR+PROCESS+THEORY

Core articles
The table includes core articles in the class. The following variables is taken into account for the relevance score of an article in a cluster c:
(1) Number of references referring to publications in the class.
(2) Share of total number of active references referring to publications in the class.
(3) Age of the article. New articles get higher score than old articles.
(4) Citation rate, normalized to year.


Rank Reference # ref.
in cl.		 Shr. of ref. in
cl.		 Citations
1 RUSSELL, B , (2008) CALL CENTRES: A DECADE OF RESEARCH.INTERNATIONAL JOURNAL OF MANAGEMENT REVIEWS. VOL. 10. ISSUE 3. P. 195 -219 36 78% 35
2 ELLWAY, BPW , (2013) MAKING IT PERSONAL IN A CALL CENTRE: ELECTRONIC PEER SURVEILLANCE.NEW TECHNOLOGY WORK AND EMPLOYMENT. VOL. 28. ISSUE 1. P. 37-50 21 70% 5
3 MISRA, J , WALTERS, K , (2016) ALL FUN AND COOL CLOTHES? YOUTH WORKERS' CONSUMER IDENTITY IN CLOTHING RETAIL.WORK AND OCCUPATIONS. VOL. 43. ISSUE 3. P. 294 -325 23 55% 0
4 ELLWAY, BPW , (2014) IS THE QUANTITY-QUALITY TRADE-OFF IN CALL CENTRES A FALSE DICHOTOMY?.MANAGING SERVICE QUALITY. VOL. 24. ISSUE 3. P. 230 -251 19 66% 2
5 MCINTYRE, MP , (2014) COMMODIFYING PASSION THE FASHION OF AESTHETIC LABOUR.JOURNAL OF CULTURAL ECONOMY. VOL. 7. ISSUE 1. P. 79 -94 13 93% 0
6 MCINTYRE, MP , (2016) LOOKING THE PART: NEGOTIATING WORK CLOTHES, GENDER AND EXPERTISE IN RETAIL.FASHION PRACTICE-THE JOURNAL OF DESIGN CREATIVE PROCESS & THE FASHION INDUSTRY. VOL. 8. ISSUE 1. P. 117 -134 12 92% 0
7 BALL, K , (2010) DATA PROTECTION IN THE OUTSOURCED CALL CENTRE: AN EXPLORATORY CASE STUDY.HUMAN RESOURCE MANAGEMENT JOURNAL. VOL. 20. ISSUE 3. P. 294-310 16 76% 1
8 BELANGER, J , EDWARDS, P , (2013) THE NATURE OF FRONT-LINE SERVICE WORK: DISTINCTIVE FEATURES AND CONTINUITY IN THE EMPLOYMENT RELATIONSHIP.WORK EMPLOYMENT AND SOCIETY. VOL. 27. ISSUE 3. P. 433-450 18 56% 13
9 TAYLOR, P , D'CRUZ, P , NORONHA, E , SCHOLARIOS, D , (2014) 'FROM BOOM TO WHERE?': THE IMPACT OF CRISIS ON WORK AND EMPLOYMENT IN INDIAN BPO.NEW TECHNOLOGY WORK AND EMPLOYMENT. VOL. 29. ISSUE 2. P. 105 -123 17 63% 0
10 BARNES, A , (2007) THE CONSTRUCTION OF CONTROL: THE PHYSICAL ENVIRONMENT AND THE DEVELOPMENT OF RESISTANCE AND ACCOMMODATION WITHIN CALL CENTRES.NEW TECHNOLOGY WORK AND EMPLOYMENT. VOL. 22. ISSUE 3. P. 246-259 14 88% 8

Classes with closest relation at Level 1


Rank Class id link
1 13122 EMOTIONAL LABOR//EMOTIONAL LABOUR//SURFACE ACTING
2 4370 ORGANIZATION//CRITICAL MANAGEMENT STUDIES//MANAGEMENT LEARNING
3 22150 LABOUR GEOGRAPHY//PEAK UNION COUNCILS//SEIU
4 23071 CYBERLOAFING//CYBERSLACKING//NON WORK RELATED COMPUTING
5 9544 TEMPORARY WORK//TEMPORARY EMPLOYMENT//TEMPORARY WORKERS
6 35370 BINARY DECISION MAKING//OCCUPATIONAL NURSE//STREET STYLE
7 28254 STRIP CLUBS//EXOTIC DANCERS//GAY PORNOGRAPHY
8 1853 INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT//HIGH PERFORMANCE WORK SYSTEMS//HUMAN RESOURCE MANAGEMENT
9 34562 CIVIL PARTNERSHIP//FEMINIST CRITIQUES OF MARRIAGE//TEACHING LEARNING ENHANCEMENT
10 15250 CARE WORK//DOMESTIC WORKERS//AU PAIR

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