Course Material

The course literature and problem sets are collected in a course compendium. The course compendium is sold at STEX from the course start. No book has to be purchased.

The course compendium is based on these lecture notes:

Queueing theory by Prof. Jorma Virtamo, Helsinki University of Technology (used with kind permission)

Basic Elements of Queueing Theory: Applications to the Modelling of Computer systems (excerpts) by Dr. Philippe Nain, INRIA (used with kind permission)

With supplementary material:

• Problem set with solutions
• Old exam problems with solutions
• Erlang tables
• Formula sheet
• Laplace transforms

Useful tools

• Laplace transforms (pdf)
• Formula sheet (pdf)
• Erlang tables (pdf)
• A Swedish-English glossary of queueing theory terms (pdf)
• Erlang and Engset calculators
• Queuing model Java applet, by Esa Hyytiä
• Practical Queueing Theory in Java, by János Sztrik

Other queuing theory resources

• Villy Bæk Iversen, ITC ITU-D Teletraffic Engineering Handbook
• E. Brockmeyer, H.L. Halstrøm and Arne Jensen, The Life and Works of A.K. Erlang, Transactions of the Danish Academy of Technical Sciences, 1948, No. 2.
• F.P. Kelly, Reversibility and Stochastic Networks.
• Quantitative System Performance: Computer System Analysis Using Queueing Network Models

Miscellanea (when queuing theorists had fun...)

• Wright's Axioms of Queueing
• RFC 1121 (Postel, Kleinrock, Cerf & Boehm)