Important information about password change for your KTH account
Due to the increasing number of hacking attempts against Swedish universities and authorities, all users must change the password both for their KTH account and WiFi Network Secret (eduroam and VPN) by June 3, 2024. After that, passwords that have not been changed will be reset. You can still change your password via Swedish Mobile BankID or by visiting KTH after this date.
These cases are not treated as urgent, but will be taken care of as soon as possible, thank you for your patience!
Step 1: Change the password to your KTH account and then update it on your devices
If you have Swedish Mobile BankID, change the password to your KTH account at
www.kth.se/activate
.
If you do not have Swedish Mobile BankID, you need to visit
KTH Entré
or one of the Service Centers in Flemingsberg, Kista or Södertälje. It is important that you bring a
valid identification
with you.
Read more about how to change your password for your
KTH Account
.
After the password change is done, log out on all devices (mobile phones, computers, tablets) where you use your KTH account and then log in again with your new password. It is especially important that devices with email accounts are updated with the new password as soon as possible. Otherwise, there is a risk that the KTH account will be locked due to too many incorrect login attempts.
Note: If you cannot log in with your new password, your KTH account may have been temporarilylocked. Please wait 15 minutes and try to log in again.
Step 2: Change WiFi Network secret for eduroam and VPN
Remove and re-add eduroam to your devices following the instructions for
eduroam at KTH
.
If you use a VPN connection, use your new Network secret as the password in your Cisco Secure Client VPN client on your computer and mobile.
Frequently asked questions about the password change
Your KTH account password and WiFi Network secret have now been reset.
Follow Step 1 and Step 2 as above to regain access to your KTH account and wireless network.
If you encounter problems in connection when trying to scan the QR code showing time-out error, try to complete the entire process on the device where you have BankID installed. You then choose the option BankID on this device instead.
Be very careful to enter your date of birth in the exact correct format. Use the date picker.
Try completing the steps in another browser, preferably in a private (incognito) window.
Finally, check that it has not been more than 24 hours since the code was issued. If you are outside Sweden and thus in a different time zone, it may be necessary to temporarily change the local time in your device to Swedish time, UTC+1 during winter time and UTC+2 during summer time.
No, you do not need to change your password if you have activated your KTH account after 1pm on 27 May 2024.
As a newly admitted student for autumn semester 2024, you activate your KTH account according to the instructions on
KTH Account
. Within the account activation process, you set your password.
Please note that the rules for activating a KTH account may differ depending on the type of study you are accepted for. Read this first if you are a newly admitted student at KTH,
KTH account for new students
.
Once you have received confirmation that the information has been updated, a new attempt with mobile BankID can be made.
If you can't log in to submit the form, please send an e-mail to
it-support@kth.se
.
No you do not have to carry out step 2. Network secret resets for your account after June 3rd. Should you need a Network secret in the future, you can create a new one according to the instructions found here
Retrieve existing or create a new eduroam network secret
.
