Topics in Work Force Management in a Contact Center Context
Time: Fri 2019-09-27 14.00
Location: sal F3, Lindstedtsvägen 26, KTH, Stockholm
Subject area: Applied and Computational Mathematics - Optimization and Systems Theory
Doctoral student: Göran Svensson , Mathematics
Opponent: Professor Tolga Tezcan, London Business School, London, England
Supervisor: Univ lektor Per Enqvist