Class information for:
Level 1: HEAVY TRAFFIC//QUEUEING SYSTEMS//CALL CENTERS

Basic class information
Class id #P Avg. number of
references		 Database coverage
of references
5473 1619 24.4 43%


Bar chart of Publication_year

Last years might be incomplete

Hierarchy of classes
The table includes all classes above and classes immediately below the current class.


Cluster id Level Cluster label #P
9 4 COMPUTER SCIENCE, THEORY & METHODS//COMPUTER SCIENCE, ARTIFICIAL INTELLIGENCE//COMPUTER SCIENCE, INFORMATION SYSTEMS 1247339
313 3       TELECOMMUNICATIONS//QUEUEING SYSTEMS//PERFORMANCE EVALUATION 40047
832 2             QUEUEING SYSTEMS//QUEUEING//PERFORMANCE EVALUATION 11820
5473 1                   HEAVY TRAFFIC//QUEUEING SYSTEMS//CALL CENTERS 1619

Terms with highest relevance score


rank Term termType Chi square Shr. of publ. in
class containing
term		 Class's shr. of
term's tot. occurrences		 #P with
term in
class
1 HEAVY TRAFFIC authKW 1671080 9% 62% 144
2 QUEUEING SYSTEMS journal 1007637 15% 22% 245
3 CALL CENTERS authKW 830852 7% 42% 106
4 MANY SERVER QUEUES authKW 760636 3% 92% 44
5 HALFIN WHITT REGIME authKW 678921 2% 100% 36
6 MULTICLASS QUEUEING NETWORKS authKW 488803 2% 72% 36
7 DIFFUSION APPROXIMATIONS authKW 487690 3% 63% 41
8 CUSTOMER ABANDONMENT authKW 378034 1% 95% 21
9 QUEUEING NETWORKS authKW 366814 5% 22% 87
10 NONSTATIONARY QUEUES authKW 327976 1% 87% 20

Web of Science journal categories


Rank Term Chi square Shr. of publ. in
class containing
term		 Class's shr. of
term's tot. occurrences		 #P with
term in
class
1 Operations Research & Management Science 86596 52% 1% 845
2 Statistics & Probability 27208 32% 0% 513
3 Management 7985 16% 0% 252
4 Computer Science, Interdisciplinary Applications 7155 18% 0% 296
5 Engineering, Industrial 1390 5% 0% 86
6 Mathematics, Applied 1047 11% 0% 182
7 Automation & Control Systems 629 4% 0% 72
8 Computer Science, Hardware & Architecture 156 2% 0% 33
9 Engineering, Manufacturing 124 2% 0% 29
10 Computer Science, Theory & Methods 77 3% 0% 42

Address terms


Rank Term Chi square Shr. of publ. in
class containing
term		 Class's shr. of
term's tot. occurrences		 #P with
term in
class
1 IND ENGN OPERAT 137323 5% 9% 80
2 TEDA COMPUTAT FINANCE 67350 0% 71% 5
3 EURANDOM 45911 1% 14% 18
4 FINANCE QUANTITAT ANALYT 37718 0% 100% 2
5 INFORMAT MATH MODELLING TECHNOL PROC 37718 0% 100% 2
6 OPERAT INFORMAT ENGN 28429 1% 8% 20
7 MATH 7 27426 0% 36% 4
8 KORTEWEG DE VRIES KDVI MATH 25144 0% 67% 2
9 MATH CS PHYS 25144 0% 67% 2
10 DEP E ENGN 18859 0% 100% 1

Journals


Rank Term Chi square Shr. of publ. in
class containing
term		 Class's shr. of
term's tot. occurrences		 #P with
term in
class
1 QUEUEING SYSTEMS 1007637 15% 22% 245
2 ANNALS OF APPLIED PROBABILITY 129535 6% 7% 101
3 M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 64310 2% 9% 38
4 OPERATIONS RESEARCH 57766 6% 3% 102
5 MATHEMATICS OF OPERATIONS RESEARCH 51809 4% 4% 72
6 JOURNAL OF APPLIED PROBABILITY 48992 6% 3% 95
7 PROBABILITY IN THE ENGINEERING AND INFORMATIONAL SCIENCES 39168 2% 5% 38
8 ADVANCES IN APPLIED PROBABILITY 32742 4% 3% 58
9 OPERATIONS RESEARCH LETTERS 19711 3% 2% 54
10 MANAGEMENT SCIENCE 16106 4% 1% 64

Author Key Words


Rank Term Chi square Shr. of publ. in
class containing
term		 Class's shr. of
term's tot. occurrences		 #P with
term in
class		 LCSH search Wikipedia search
1 HEAVY TRAFFIC 1671080 9% 62% 144 Search HEAVY+TRAFFIC Search HEAVY+TRAFFIC
2 CALL CENTERS 830852 7% 42% 106 Search CALL+CENTERS Search CALL+CENTERS
3 MANY SERVER QUEUES 760636 3% 92% 44 Search MANY+SERVER+QUEUES Search MANY+SERVER+QUEUES
4 HALFIN WHITT REGIME 678921 2% 100% 36 Search HALFIN+WHITT+REGIME Search HALFIN+WHITT+REGIME
5 MULTICLASS QUEUEING NETWORKS 488803 2% 72% 36 Search MULTICLASS+QUEUEING+NETWORKS Search MULTICLASS+QUEUEING+NETWORKS
6 DIFFUSION APPROXIMATIONS 487690 3% 63% 41 Search DIFFUSION+APPROXIMATIONS Search DIFFUSION+APPROXIMATIONS
7 CUSTOMER ABANDONMENT 378034 1% 95% 21 Search CUSTOMER+ABANDONMENT Search CUSTOMER+ABANDONMENT
8 QUEUEING NETWORKS 366814 5% 22% 87 Search QUEUEING+NETWORKS Search QUEUEING+NETWORKS
9 NONSTATIONARY QUEUES 327976 1% 87% 20 Search NONSTATIONARY+QUEUES Search NONSTATIONARY+QUEUES
10 MULTISERVER QUEUES 323605 2% 55% 31 Search MULTISERVER+QUEUES Search MULTISERVER+QUEUES

Core articles
The table includes core articles in the class. The following variables is taken into account for the relevance score of an article in a cluster c:
(1) Number of references referring to publications in the class.
(2) Share of total number of active references referring to publications in the class.
(3) Age of the article. New articles get higher score than old articles.
(4) Citation rate, normalized to year.


Rank Reference # ref.
in cl.		 Shr. of ref. in
cl.		 Citations
1 DEFRAEYE, M , VAN NIEUWENHUYSE, I , (2016) STAFFING AND SCHEDULING UNDER NONSTATIONARY DEMAND FOR SERVICE: A LITERATURE REVIEW.OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE. VOL. 58. ISSUE . P. 4 -25 87 63% 7
2 SCHWARZ, JA , SELINKA, G , STOLLETZ, R , (2016) PERFORMANCE ANALYSIS OF TIME-DEPENDENT QUEUEING SYSTEMS: SURVEY AND CLASSIFICATION.OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE. VOL. 63. ISSUE . P. 170 -189 93 58% 1
3 AKSIN, ZN , ARMONY, M , MEHROTRA, V , (2007) THE MODERN CALL CENTER: A MULTI-DISCIPLINARY PERSPECTIVE ON OPERATIONS MANAGEMENT RESEARCH.PRODUCTION AND OPERATIONS MANAGEMENT. VOL. 16. ISSUE 6. P. 665 -688 56 57% 147
4 GREEN, LV , PETER, JKE , WHITT, W , (2007) COPING WITH TIME-VARYING DEMAND WHEN SETTING STAFFING REQUIREMENTS FOR A SERVICE SYSTEM.PRODUCTION AND OPERATIONS MANAGEMENT. VOL. 16. ISSUE 1. P. 13 -39 45 76% 66
5 HE, BX , LIU, YN , WHITT, W , (2016) STAFFING A SERVICE SYSTEM WITH NON-POISSON NON-STATIONARY ARRIVALS.PROBABILITY IN THE ENGINEERING AND INFORMATIONAL SCIENCES. VOL. 30. ISSUE 4. P. 593 -621 35 88% 0
6 SARANTSEV, A , (2015) TRIPLE AND SIMULTANEOUS COLLISIONS OF COMPETING BROWNIAN PARTICLES.ELECTRONIC JOURNAL OF PROBABILITY. VOL. 20. ISSUE . P. - 33 94% 0
7 KOCAGA, YL , ARMONY, M , WARD, AR , (2015) STAFFING CALL CENTERS WITH UNCERTAIN ARRIVAL RATES AND CO-SOURCING.PRODUCTION AND OPERATIONS MANAGEMENT. VOL. 24. ISSUE 7. P. 1101 -1117 31 100% 0
8 CREEMERS, S , DEFRAEYE, M , VAN NIEUWENHUYSE, I , (2014) G-RAND: A PHASE-TYPE APPROXIMATION FOR THE NONSTATIONARY G(T)/G(T)/S(T) PLUS G(T) QUEUE.PERFORMANCE EVALUATION. VOL. 80. ISSUE . P. 102 -123 41 76% 1
9 DAI, JG , HE, SC , (2012) MANY-SERVER QUEUES WITH CUSTOMER ABANDONMENT: A SURVEY OF DIFFUSION AND FLUID APPROXIMATIONS.JOURNAL OF SYSTEMS SCIENCE AND SYSTEMS ENGINEERING. VOL. 21. ISSUE 1. P. 1 -36 31 100% 7
10 DAI, JG , TEZCAN, T , (2011) STATE SPACE COLLAPSE IN MANY-SERVER DIFFUSION LIMITS OF PARALLEL SERVER SYSTEMS.MATHEMATICS OF OPERATIONS RESEARCH. VOL. 36. ISSUE 2. P. 271 -320 32 97% 6

Classes with closest relation at Level 1


Rank Class id link
1 13663 INDEX POLICIES//GITTINS INDEX//STOCHASTIC SCHEDULING
2 16305 EQUILIBRIUM STRATEGIES//SOCIAL OPTIMIZATION//BALKING
3 28764 MULTIVALUED STOCHASTIC DIFFERENTIAL EQUATION//REFLECTED STOCHASTIC DIFFERENTIAL EQUATION//MEAN DERIVATIVES
4 20543 FORK JOIN QUEUES//GI G 1 TYPE MARKOV CHAIN//SUBEXPONENTIAL ASYMPTOTICS
5 24657 PROCESSOR SHARING//DISCRIMINATORY PROCESSOR SHARING//PROCESSOR SHARING QUEUE
6 28669 FINITARY ISOMORPHISM//SHIFT COUPLING//PALM MEASURE
7 27009 BATCH ARRIVAL OF CUSTOMERS//SOJOURN TIME ESTIMATION//REMAINING SERVICE TIME
8 2347 RETRIAL QUEUE//DISCRETE TIME QUEUE//STOCHASTIC DECOMPOSITION
9 19552 SINGULAR STOCHASTIC CONTROL//PAIRS TRADING//OPTIMAL STOPPING
10 7295 NETWORK UTILITY MAXIMIZATION//IEEE-ACM TRANSACTIONS ON NETWORKING//THROUGHPUT OPTIMALITY

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