Class information for:
Level 1: HEAVY TRAFFIC//HALFIN WHITT REGIME//MANY SERVER QUEUES

Basic class information
ID Publications Average number
of references		 Avg. shr. active
ref. in WoS
3499 1892 23.4 42%


Bar chart of Publication_year

Last years might be incomplete

Classes in level above (level 2)


ID, lev.
above		 Publications Label for level above
219 20017 QUEUEING SYSTEMS//PERFORMANCE EVALUATION//HEAVY TRAFFIC

Terms with highest relevance score


Rank Term Type of term Relevance score
(tfidf)		 Class's shr.
of term's tot.
occurrences		 Shr. of publ.
in class containing
term		 Num. of
publ. in
class
1 HEAVY TRAFFIC Author keyword 127 59% 7% 141
2 HALFIN WHITT REGIME Author keyword 111 100% 2% 32
3 MANY SERVER QUEUES Author keyword 91 94% 2% 32
4 QUEUEING SYSTEMS Journal 69 24% 13% 254
5 CUSTOMER ABANDONMENT Author keyword 56 100% 1% 19
6 CALL CENTERS Author keyword 45 48% 4% 69
7 NONSTATIONARY QUEUES Author keyword 45 90% 1% 19
8 STATE SPACE COLLAPSE Author keyword 36 79% 1% 23
9 DIFFUSION APPROXIMATIONS Author keyword 32 59% 2% 36
10 MULTICLASS QUEUEING NETWORK Author keyword 32 88% 1% 15

Web of Science journal categories

Author Key Words


Rank Web of Science journal category Relevance score
(tfidf)		 Class's shr.
of term's tot.
occurrences		 Shr. of publ.
in class containing
term		 Num. of
publ. in
class		 LCSH search Wikipedia search
1 HEAVY TRAFFIC 127 59% 7% 141 Search HEAVY+TRAFFIC Search HEAVY+TRAFFIC
2 HALFIN WHITT REGIME 111 100% 2% 32 Search HALFIN+WHITT+REGIME Search HALFIN+WHITT+REGIME
3 MANY SERVER QUEUES 91 94% 2% 32 Search MANY+SERVER+QUEUES Search MANY+SERVER+QUEUES
4 CUSTOMER ABANDONMENT 56 100% 1% 19 Search CUSTOMER+ABANDONMENT Search CUSTOMER+ABANDONMENT
5 CALL CENTERS 45 48% 4% 69 Search CALL+CENTERS Search CALL+CENTERS
6 NONSTATIONARY QUEUES 45 90% 1% 19 Search NONSTATIONARY+QUEUES Search NONSTATIONARY+QUEUES
7 STATE SPACE COLLAPSE 36 79% 1% 23 Search STATE+SPACE+COLLAPSE Search STATE+SPACE+COLLAPSE
8 DIFFUSION APPROXIMATIONS 32 59% 2% 36 Search DIFFUSION+APPROXIMATIONS Search DIFFUSION+APPROXIMATIONS
9 MULTICLASS QUEUEING NETWORK 32 88% 1% 15 Search MULTICLASS+QUEUEING+NETWORK Search MULTICLASS+QUEUEING+NETWORK
10 FLEXIBLE SERVERS 30 100% 1% 12 Search FLEXIBLE+SERVERS Search FLEXIBLE+SERVERS

Key Words Plus


Rank Web of Science journal category Relevance score
(tfidf)		 Class's shr.
of term's tot.
occurrences		 Shr. of publ.
in class containing
term		 Num. of
publ. in
class
1 HEAVY TRAFFIC LIMITS 136 94% 3% 48
2 STATE SPACE COLLAPSE 69 72% 3% 54
3 MULTICLASS QUEUING NETWORKS 66 65% 3% 62
4 PARALLEL SERVERS 56 76% 2% 39
5 MANY SERVER QUEUES 52 100% 1% 18
6 HALFIN WHITT REGIME 48 100% 1% 17
7 ORTHANT 46 76% 2% 32
8 CONTACT CENTERS 44 78% 2% 29
9 POINTWISE STATIONARY APPROXIMATION 44 78% 2% 29
10 ABANDONMENTS 41 90% 1% 18

Journals


Rank Web of Science journal category Relevance score
(tfidf)		 Class's shr.
of term's tot.
occurrences		 Shr. of publ.
in class containing
term		 Num. of
publ. in
class
1 QUEUEING SYSTEMS 69 24% 13% 254
2 M&SOM-MANUFACTURING & SERVICE OPERATIONS MANAGEMENT 4 10% 2% 38

Reviews


Title Publ. year Cit. Active
references		 % act. ref.
to same field
The modern call center: A multi-disciplinary perspective on operations management research 2007 103 95 60%
Coping with time-varying demand when setting staffing requirements for a service system 2007 55 59 80%
Task assignment policies in distributed server systems: A survey 2011 4 9 56%
Analysis, design, and control of queueing systems 2002 39 45 42%
Agile workforce evaluation: a framework for cross-training and coordination 2004 75 72 22%
Queueing models with multiple waiting lines 2001 8 49 41%

Address terms


Rank Address term Relevance score
(tfidf)		 Class's shr.
of term's tot.
occurrences		 Shr. of publ.
in class containing
term		 Num. of
publ. in
class
1 IND ENGN OPERAT 9 10% 4.2% 79
2 TEDA COMPUTAT FINANCE 6 71% 0.3% 5
3 DOCTORAL COMP SCI NETWORKING DISTRIBUTED SY 2 67% 0.1% 2
4 STAT ELECT ENGN COMP SCI 2 67% 0.1% 2
5 MATH 7 2 36% 0.2% 4
6 LEF ETZ DYNAM SYST 2 13% 0.6% 11
7 FINANCE QUANTITAT ANALYT 1 100% 0.1% 2
8 INFORMAT MATH MODELLING TECHNOL PROC 1 100% 0.1% 2
9 BUSINESS ADM DECIS SCI 1 40% 0.1% 2
10 H SPARKASSEN FINANZGRP 1 50% 0.1% 1

Related classes at same level (level 1)


Rank Relatedness score Related classes
1 0.0000226761 SOCIAL OPTIMIZATION//EQUILIBRIUM STRATEGIES//DELAY INFORMATION
2 0.0000178778 REGENERATIVE FLOW//ABSORBING PROCESS//CHAIR PROBABIL THEORY
3 0.0000155927 THROUGHPUT OPTIMAL SCHEDULING//THROUGHPUT OPTIMALITY//THROUGHPUT OPTIMAL
4 0.0000153668 DISCRIMINATORY PROCESSOR SHARING//PROCESSOR SHARING//PERMANENT CUSTOMERS
5 0.0000151046 FLUID QUEUE//BUFFER CONTENT//SAMPLE PATH LARGE DEVIATIONS
6 0.0000109362 GITTINS INDEX//EULER DISTRIBUTION//HEINE DISTRIBUTION
7 0.0000104678 FORK JOIN QUEUES//CLOSED QUEUING NETWORKS//PRODUCT FORM NETWORKS
8 0.0000093164 MULTIVALUED STOCHASTIC DIFFERENTIAL EQUATION//SLOSHING PROBLEM//REFLECTING BROWNIAN MOTION
9 0.0000091075 ADVERSARIAL QUEUEING THEORY//ADVERSARIAL QUEUING THEORY//SCHEDULING PROTOCOLS
10 0.0000090244 RETRIAL QUEUE//RETRIAL QUEUES//STOCHASTIC DECOMPOSITION