Class information for:
Level 1: TELEPHONE TRIAGE//NHS DIRECT//TELEPHONE ADVICE

Basic class information
ID Publications Average number
of references		 Avg. shr. active
ref. in WoS
13105 796 21.9 51%


Bar chart of Publication_year

Last years might be incomplete

Classes in level above (level 2)


ID, lev.
above		 Publications Label for level above
473 15047 SHARED DECISION MAKING//PATIENT SATISFACTION//PATIENT EDUCATION AND COUNSELING

Terms with highest relevance score


Rank Term Type of term Relevance score
(tfidf)		 Class's shr.
of term's tot.
occurrences		 Shr. of publ.
in class containing
term		 Num. of
publ. in
class
1 TELEPHONE TRIAGE Author keyword 79 82% 6% 46
2 NHS DIRECT Author keyword 29 71% 3% 24
3 TELEPHONE ADVICE Author keyword 25 75% 2% 18
4 OUT OF HOURS Author keyword 25 52% 4% 34
5 TELEPHONE MEDICINE Author keyword 21 73% 2% 16
6 TELEPHONE CONSULTATIONS Author keyword 13 80% 1% 8
7 TELEPHONE CONSULTATION Author keyword 9 55% 1% 11
8 OUT OF HOURS CARE Author keyword 8 52% 1% 11
9 TELENURSING Author keyword 7 31% 2% 18
10 IMMEDIATE ACCESS PROJECT Address 6 80% 1% 4

Web of Science journal categories

Author Key Words


Rank Web of Science journal category Relevance score
(tfidf)		 Class's shr.
of term's tot.
occurrences		 Shr. of publ.
in class containing
term		 Num. of
publ. in
class		 LCSH search Wikipedia search
1 TELEPHONE TRIAGE 79 82% 6% 46 Search TELEPHONE+TRIAGE Search TELEPHONE+TRIAGE
2 NHS DIRECT 29 71% 3% 24 Search NHS+DIRECT Search NHS+DIRECT
3 TELEPHONE ADVICE 25 75% 2% 18 Search TELEPHONE+ADVICE Search TELEPHONE+ADVICE
4 OUT OF HOURS 25 52% 4% 34 Search OUT+OF+HOURS Search OUT+OF+HOURS
5 TELEPHONE MEDICINE 21 73% 2% 16 Search TELEPHONE+MEDICINE Search TELEPHONE+MEDICINE
6 TELEPHONE CONSULTATIONS 13 80% 1% 8 Search TELEPHONE+CONSULTATIONS Search TELEPHONE+CONSULTATIONS
7 TELEPHONE CONSULTATION 9 55% 1% 11 Search TELEPHONE+CONSULTATION Search TELEPHONE+CONSULTATION
8 OUT OF HOURS CARE 8 52% 1% 11 Search OUT+OF+HOURS+CARE Search OUT+OF+HOURS+CARE
9 TELENURSING 7 31% 2% 18 Search TELENURSING Search TELENURSING
10 NIGHT VISITS 6 80% 1% 4 Search NIGHT+VISITS Search NIGHT+VISITS

Key Words Plus


Rank Web of Science journal category Relevance score
(tfidf)		 Class's shr.
of term's tot.
occurrences		 Shr. of publ.
in class containing
term		 Num. of
publ. in
class
1 HOURS CALLS 38 93% 2% 14
2 HOURS SERVICE 30 84% 2% 16
3 NHS DIRECT 29 53% 5% 39
4 TELEPHONE TRIAGE 29 53% 5% 39
5 HOURS PRIMARY CARE 25 70% 3% 21
6 HOURS WORKLOAD 24 91% 1% 10
7 SAME DAY APPOINTMENTS 15 68% 2% 13
8 NORMAL WORKING HOURS 15 73% 1% 11
9 TELEPHONE ADVICE 14 60% 2% 15
10 COMMERCIAL DEPUTIZING SERVICES 11 69% 1% 9

Journals

Reviews


Title Publ. year Cit. Active
references		 % act. ref.
to same field
Quality of After-Hours Primary Care in the Netherlands: A Narrative Review 2011 20 31 87%
The appropriateness of, and compliance with, telephone triage decisions: a systematic review and narrative synthesis 2012 7 44 89%
A systematic review of the effect of different models of after-hours primary medical care services on clinical outcome, medical workload, and patient and GP satisfaction 2003 69 29 90%
Nurses' experiences with telephone triage and advice: a meta-ethnography 2010 13 34 47%
Systematic review of recent innovations in service provision to improve access to primary care 2004 39 24 42%
The demand for out-of-hours care from GPs: a review 2000 29 36 89%
Review of calls to NHS Direct related to attendance in the paediatric emergency department 2006 10 2 100%
PRIMARY MEDICAL-CARE OUTSIDE NORMAL WORKING HOURS - REVIEW OF PUBLISHED WORK 1994 87 39 49%
Telephone consultations 2003 88 82 27%
Patient satisfaction questionnaires for primary care out-of-hours services: a systematic review 2007 5 13 77%

Address terms


Rank Address term Relevance score
(tfidf)		 Class's shr.
of term's tot.
occurrences		 Shr. of publ.
in class containing
term		 Num. of
publ. in
class
1 IMMEDIATE ACCESS PROJECT 6 80% 0.5% 4
2 DANISH CANC DIAG PRIMARY CARE C 4 67% 0.5% 4
3 AFTER HOURS PROGRAM 3 100% 0.4% 3
4 GEN PRACTITIONER VOCAT TRAINING 3 100% 0.4% 3
5 MUSCULOSKELETAL OUTPATIENT 3 100% 0.4% 3
6 EMERGENCY PRIMARY HLTH CARE 3 32% 1.0% 8
7 GWENT NHS HEALTHCARE TRUST 2 67% 0.3% 2
8 POST TRAINING GEN PRACTITIONERS 2 67% 0.3% 2
9 STRAWBERRY FIELDS 2 67% 0.3% 2
10 MED CARE UNIT 2 10% 2.0% 16

Related classes at same level (level 1)


Rank Relatedness score Related classes
1 0.0000204125 NONURGENT//EMERGENCY DEPARTMENT UTILIZATION//FREQUENT USERS
2 0.0000119982 FREQUENT ATTENDERS//FREQUENT ATTENDANCE//FREQUENT ATTENDER
3 0.0000110899 CONSULTATION LENGTH//PATIENT ENABLEMENT//CONSULTATION QUALITY INDEX
4 0.0000080054 LIFE SPACE//HOUSE CALLS//HOMEBOUND
5 0.0000073697 ENVIRONM HLTH PROTECT SAFETY//RAPID PARTICIPATORY APPRAISAL//NURSE ENTREPRENEURS
6 0.0000073154 TELECOMMUNICATIONS HEALTH SERVICES//DAYS OF TREATMENT//ETS V SATELLITE
7 0.0000065857 AMBULANCE//REFUSAL OF TRANSPORT//PREHOSPITAL EMERGENCY CARE
8 0.0000061755 LINNEAUS COLLABORATION//NIHR PATIENT SAFETY TRANSLAT//PEN CLAHRC
9 0.0000055736 CRISIS HOTLINE//HOTLINE//FREQUENT CALLERS
10 0.0000051772 REFERRAL LETTERS//REFERRAL AND CONSULTATION//REFERRAL LETTER