Class information for: |
Basic class information |
| ID | Publications | Average number of references |
Avg. shr. active ref. in WoS |
|---|---|---|---|
| 12960 | 806 | 59.0 | 44% |
Classes in level above (level 2) |
| ID, lev. above |
Publications | Label for level above |
|---|---|---|
| 31 | 33122 | MANAGEMENT//PSYCHOLOGY, APPLIED//INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT |
Terms with highest relevance score |
| Rank | Term | Type of term | Relevance score (tfidf) |
Class's shr. of term's tot. occurrences |
Shr. of publ. in class containing term |
Num. of publ. in class |
|---|---|---|---|---|---|---|
| 1 | EMOTIONAL LABOR | Author keyword | 148 | 66% | 17% | 138 |
| 2 | SURFACE ACTING | Author keyword | 58 | 86% | 4% | 30 |
| 3 | EMOTIONAL LABOUR | Author keyword | 45 | 43% | 10% | 79 |
| 4 | DEEP ACTING | Author keyword | 25 | 71% | 2% | 20 |
| 5 | EMOTION MANAGEMENT | Author keyword | 15 | 43% | 3% | 27 |
| 6 | EMOTIONAL DISSONANCE | Author keyword | 15 | 48% | 3% | 23 |
| 7 | CUSTOMER RELATED SOCIAL STRESSORS | Author keyword | 9 | 83% | 1% | 5 |
| 8 | DISPLAY RULES | Author keyword | 8 | 37% | 2% | 17 |
| 9 | EMOTIONAL DISPLAY RULES | Author keyword | 5 | 60% | 1% | 6 |
| 10 | EMOTIONAL EXHAUSTION | Author keyword | 5 | 12% | 5% | 40 |
Web of Science journal categories |
Author Key Words |
| Rank | Web of Science journal category | Relevance score (tfidf) |
Class's shr. of term's tot. occurrences |
Shr. of publ. in class containing term |
Num. of publ. in class |
LCSH search | Wikipedia search |
|---|---|---|---|---|---|---|---|
| 1 | EMOTIONAL LABOR | 148 | 66% | 17% | 138 | Search EMOTIONAL+LABOR | Search EMOTIONAL+LABOR |
| 2 | SURFACE ACTING | 58 | 86% | 4% | 30 | Search SURFACE+ACTING | Search SURFACE+ACTING |
| 3 | EMOTIONAL LABOUR | 45 | 43% | 10% | 79 | Search EMOTIONAL+LABOUR | Search EMOTIONAL+LABOUR |
| 4 | DEEP ACTING | 25 | 71% | 2% | 20 | Search DEEP+ACTING | Search DEEP+ACTING |
| 5 | EMOTION MANAGEMENT | 15 | 43% | 3% | 27 | Search EMOTION+MANAGEMENT | Search EMOTION+MANAGEMENT |
| 6 | EMOTIONAL DISSONANCE | 15 | 48% | 3% | 23 | Search EMOTIONAL+DISSONANCE | Search EMOTIONAL+DISSONANCE |
| 7 | CUSTOMER RELATED SOCIAL STRESSORS | 9 | 83% | 1% | 5 | Search CUSTOMER+RELATED+SOCIAL+STRESSORS | Search CUSTOMER+RELATED+SOCIAL+STRESSORS |
| 8 | DISPLAY RULES | 8 | 37% | 2% | 17 | Search DISPLAY+RULES | Search DISPLAY+RULES |
| 9 | EMOTIONAL DISPLAY RULES | 5 | 60% | 1% | 6 | Search EMOTIONAL+DISPLAY+RULES | Search EMOTIONAL+DISPLAY+RULES |
| 10 | EMOTIONAL EXHAUSTION | 5 | 12% | 5% | 40 | Search EMOTIONAL+EXHAUSTION | Search EMOTIONAL+EXHAUSTION |
Key Words Plus |
| Rank | Web of Science journal category | Relevance score (tfidf) |
Class's shr. of term's tot. occurrences |
Shr. of publ. in class containing term |
Num. of publ. in class |
|---|---|---|---|---|---|
| 1 | MANAGING EMOTIONS | 73 | 82% | 5% | 42 |
| 2 | SERVICE WORK | 24 | 43% | 5% | 43 |
| 3 | BILL COLLECTORS | 22 | 62% | 3% | 23 |
| 4 | DISPLAY RULE PERCEPTIONS | 21 | 90% | 1% | 9 |
| 5 | EMOTIONAL LABOR | 20 | 24% | 9% | 71 |
| 6 | AFFECTIVE DELIVERY | 12 | 86% | 1% | 6 |
| 7 | INAUTHENTICITY | 10 | 61% | 1% | 11 |
| 8 | HOTEL SERVICE PROVIDERS | 9 | 83% | 1% | 5 |
| 9 | DISPLAY RULES | 6 | 17% | 4% | 31 |
| 10 | PEOPLE WORK | 6 | 100% | 0% | 4 |
Journals |
Reviews |
| Title | Publ. year | Cit. | Active references |
% act. ref. to same field |
|---|---|---|---|---|
| IS EMOTIONAL LABOR MORE DIFFICULT FOR SOME THAN FOR OTHERS ? A MULTILEVEL, EXPERIENCE-SAMPLING STUDY | 2009 | 101 | 76 | 37% |
| DRIVING IT HOME: HOW WORKPLACE EMOTIONAL LABOR HARMS EMPLOYEE HOME LIFE | 2014 | 5 | 93 | 19% |
| Emotion in organizations: Main currents | 1999 | 56 | 13 | 69% |
| Emotional labour underlying caring: an evolutionary concept analysis | 2008 | 25 | 52 | 58% |
| A social interaction model of the effects of emotion regulation on work strain | 2005 | 153 | 77 | 31% |
| An empirical analysis of surface acting in intra-organizational relationships | 2013 | 6 | 60 | 25% |
| Anger in Organizations: Review and Integration | 2010 | 27 | 89 | 22% |
| Must "service with a smile" be stressful? The moderating role of personal control for American and French employees | 2005 | 110 | 60 | 32% |
| An alternative to bureaucratic impersonality and emotional labor: Bounded emotionality at The Body Shop | 1998 | 126 | 37 | 30% |
| A Balancing Act: Emotional Challenges in the HR Role | 2014 | 0 | 35 | 54% |
Address terms |
| Rank | Address term | Relevance score (tfidf) |
Class's shr. of term's tot. occurrences |
Shr. of publ. in class containing term |
Num. of publ. in class |
|---|---|---|---|---|---|
| 1 | RETAILING CONSUMER SCI | 1 | 40% | 0.2% | 2 |
| 2 | ABT ARBEITS BETRIEBS ORG PSYCHOL | 1 | 50% | 0.1% | 1 |
| 3 | ARBEITSGRP WISSEN DENKEN HANDELN | 1 | 50% | 0.1% | 1 |
| 4 | BLOCK A | 1 | 50% | 0.1% | 1 |
| 5 | H ASPER BUSINESS | 1 | 50% | 0.1% | 1 |
| 6 | HOSPITALITY SPORT TOURISM MANAGEMENT | 1 | 50% | 0.1% | 1 |
| 7 | INTELIGENCIA EMOC | 1 | 50% | 0.1% | 1 |
| 8 | MARRIAGE FAMILY THER Y CLIN | 1 | 50% | 0.1% | 1 |
| 9 | MKT BUSINESS ECON | 1 | 50% | 0.1% | 1 |
| 10 | MUENSTER BUSINESS ECON | 1 | 50% | 0.1% | 1 |
Related classes at same level (level 1) |
| Rank | Relatedness score | Related classes |
|---|---|---|
| 1 | 0.0000148892 | CALL CENTRES//AESTHETIC LABOUR//SERVICE WORK |
| 2 | 0.0000141671 | AFFECT CONTROL THEORY//EXERCISE IDENTITY//IDENTITY THEORY |
| 3 | 0.0000118762 | EMOTIONAL INTELLIGENCE//TRAIT EMOTIONAL INTELLIGENCE//TEIQUE |
| 4 | 0.0000107241 | BURNOUT//WORK ENGAGEMENT//JOB RESOURCES |
| 5 | 0.0000106026 | PSYCHOLOGICAL CAPITAL//GOOLSBY LEADERSHIP//PSYCAP |
| 6 | 0.0000087630 | EMOTION REGULATION//REAPPRAISAL//COGNITIVE REAPPRAISAL |
| 7 | 0.0000085846 | SYMBOLIC INTERACTION//HERBERT BLUMER//RADICAL INTERACTIONISM |
| 8 | 0.0000084078 | PSYCHOLOGICAL DETACHMENT//NEED FOR RECOVERY//ACCESSIBLE TOURISM |
| 9 | 0.0000080512 | WORKPLACE BULLYING//ABUSIVE SUPERVISION//MOBBING |
| 10 | 0.0000077499 | CORE SELF EVALUATIONS//CORE SELF EVALUATION//AFFECTIVE DISPOSITION |