Class information for:
Level 1: CALL CENTRES//AESTHETIC LABOUR//SERVICE WORK

Basic class information
ID Publications Average number
of references		 Avg. shr. active
ref. in WoS
11346 921 49.3 23%


Bar chart of Publication_year

Last years might be incomplete

Classes in level above (level 2)


ID, lev.
above		 Publications Label for level above
904 10614 INDUSTRIAL RELATIONS & LABOR//BRITISH JOURNAL OF INDUSTRIAL RELATIONS//EUROPEAN JOURNAL OF INDUSTRIAL RELATIONS

Terms with highest relevance score


Rank Term Type of term Relevance score
(tfidf)		 Class's shr.
of term's tot.
occurrences		 Shr. of publ.
in class containing
term		 Num. of
publ. in
class
1 CALL CENTRES Author keyword 43 45% 8% 71
2 AESTHETIC LABOUR Author keyword 30 84% 2% 16
3 SERVICE WORK Author keyword 20 48% 3% 31
4 WORK EMPLOYMENT AND SOCIETY Journal 15 12% 12% 114
5 NEW TECHNOLOGY WORK AND EMPLOYMENT Journal 14 20% 7% 62
6 LABOUR PROCESS Author keyword 7 29% 2% 21
7 INTERACTIVE SERVICE WORK Author keyword 7 67% 1% 6
8 TEAM DIMENSIONS MODEL Author keyword 6 80% 0% 4
9 LABOUR PROCESS THEORY Author keyword 6 44% 1% 11
10 SCOTTISH EMPLOYMENT Address 6 71% 1% 5

Web of Science journal categories

Author Key Words


Rank Web of Science journal category Relevance score
(tfidf)		 Class's shr.
of term's tot.
occurrences		 Shr. of publ.
in class containing
term		 Num. of
publ. in
class		 LCSH search Wikipedia search
1 CALL CENTRES 43 45% 8% 71 Search CALL+CENTRES Search CALL+CENTRES
2 AESTHETIC LABOUR 30 84% 2% 16 Search AESTHETIC+LABOUR Search AESTHETIC+LABOUR
3 SERVICE WORK 20 48% 3% 31 Search SERVICE+WORK Search SERVICE+WORK
4 LABOUR PROCESS 7 29% 2% 21 Search LABOUR+PROCESS Search LABOUR+PROCESS
5 INTERACTIVE SERVICE WORK 7 67% 1% 6 Search INTERACTIVE+SERVICE+WORK Search INTERACTIVE+SERVICE+WORK
6 TEAM DIMENSIONS MODEL 6 80% 0% 4 Search TEAM+DIMENSIONS+MODEL Search TEAM+DIMENSIONS+MODEL
7 LABOUR PROCESS THEORY 6 44% 1% 11 Search LABOUR+PROCESS+THEORY Search LABOUR+PROCESS+THEORY
8 CUSTOMER ABUSE 4 75% 0% 3 Search CUSTOMER+ABUSE Search CUSTOMER+ABUSE
9 CUSTOMER SOVEREIGNTY 4 75% 0% 3 Search CUSTOMER+SOVEREIGNTY Search CUSTOMER+SOVEREIGNTY
10 TEAMWORKING 4 27% 1% 13 Search TEAMWORKING Search TEAMWORKING

Key Words Plus


Rank Web of Science journal category Relevance score
(tfidf)		 Class's shr.
of term's tot.
occurrences		 Shr. of publ.
in class containing
term		 Num. of
publ. in
class
1 INTERACTIVE SERVICE 20 100% 1% 9
2 AESTHETIC LABOR 15 71% 1% 12
3 LABOR PROCESS 11 30% 3% 31
4 SERVICE WORK 9 28% 3% 28
5 TEAMWORKING 9 42% 2% 16
6 CENTER LABOR 8 100% 1% 5
7 CALL CENTERS 6 19% 3% 28
8 CALL CENTER LABOR 4 75% 0% 3
9 HRM SYSTEMS 4 44% 1% 7
10 ARTICULATION WORK 3 100% 0% 3

Journals


Rank Web of Science journal category Relevance score
(tfidf)		 Class's shr.
of term's tot.
occurrences		 Shr. of publ.
in class containing
term		 Num. of
publ. in
class
1 WORK EMPLOYMENT AND SOCIETY 15 12% 12% 114
2 NEW TECHNOLOGY WORK AND EMPLOYMENT 14 20% 7% 62

Reviews


Title Publ. year Cit. Active
references		 % act. ref.
to same field
Call centres: A decade of research 2008 27 46 85%
'Knows how to please a man': studying customers to understand service work 2011 5 13 69%
Teaching the Sociology of Work and Employment: Texts and Reflections 2009 2 1 100%
The leading edge: Leadership as extreme work? 2015 0 1 100%
Revisiting the Digital Assembly Line: New Perspectives on Call Centre Work 2015 0 8 88%
Inward investment in a cold climate 2001 0 2 100%
Teamworking in its context(s): Antecedents, nature and dimensions 2000 39 67 39%
Workplace incivilities: the role of interest conflicts, social closure and organizational chaos 2009 9 19 26%
WORKER RESISTANCE - AN UNDERDEVELOPED CONCEPT IN THE SOCIOLOGY OF WORK 1995 35 15 40%
Re-evaluating the labour process debate 1998 21 15 47%

Address terms


Rank Address term Relevance score
(tfidf)		 Class's shr.
of term's tot.
occurrences		 Shr. of publ.
in class containing
term		 Num. of
publ.
in class
1 SCOTTISH EMPLOYMENT 6 71% 0.5% 5
2 RUCT PERFORMANCE TECHNOL 2 67% 0.2% 2
3 HRIR 1 50% 0.2% 2
4 BUSINESS ENGN TECHNOL PLICAT 1 40% 0.2% 2
5 SOCIOMANAGEMENT 1 40% 0.2% 2
6 SOCIOL WORK UNIT 1 33% 0.2% 2
7 ANGLIA BUSINESS 1 50% 0.1% 1
8 BUSINESS LANGUAGES SOCIAL SCI 1 50% 0.1% 1
9 COMMUN SOC IDENTIAL PROGRAM 1 50% 0.1% 1
10 COMPETENCE IND SERV INNOVAT 1 50% 0.1% 1

Related classes at same level (level 1)


Rank Relatedness score Related classes
1 0.0000148892 EMOTIONAL LABOR//SURFACE ACTING//EMOTIONAL LABOUR
2 0.0000131027 INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT//HIGH PERFORMANCE WORK SYSTEMS//HUMAN RESOURCE MANAGEMENT
3 0.0000117038 ORGANIZATION//MANAGEMENT LEARNING//ORGANIZATION STUDIES
4 0.0000101650 MANAGEMENT FASHION//MANAGEMENT FASHIONS//ORGANIZATION CONCEPTS
5 0.0000098153 JAPAN POLITICS//NON REGULAR EMPLOYMENT//EDUCATIONAL TRAVEL
6 0.0000092911 LEAN PRODUCTION//LEAN MANUFACTURING//VALUE STREAM MAPPING
7 0.0000090898 PSYCHOLOGICAL EMPOWERMENT//EMPLOYEE EMPOWERMENT//BEHAVIOURAL EMPOWERMENT
8 0.0000085761 CER SE TEMIS//CHAMBER OF COMMERCE AND INDUSTRY//DONAGHEY ENGN INFORMAT TECHNOL
9 0.0000085652 LABOUR GEOGRAPHY//MARIAL//LABOR GEOGRAPHY
10 0.0000082417 TEMPORARY WORK//TEMPORARY WORKERS//TEMPORARY EMPLOYMENT